Shipping Policy

At Marlo + Olive, we carefully prepare and package every order to ensure your items arrive in excellent condition.

Order Processing

Ready-to-ship items: Orders without personalization are typically processed and shipped within 1–2 business days, excluding weekends and holidays.

Personalized and embroidered items: Please allow up to 2 weeks for processing before shipment. Most personalized orders are completed sooner, but processing times may vary depending on order volume and the complexity of the embroidery.

Orders containing both personalized and non-personalized items may ship together once all items are ready.

Domestic Shipping Methods and Rates

We offer U.S. shipping through USPS and UPS.

Available shipping methods and their corresponding costs are displayed at checkout. Customers select their preferred shipping option.

Shipping charges are calculated based on the order, destination, and selected shipping service.

Free U.S. Shipping: We offer free standard shipping on eligible domestic orders of $100 or more. Customers may select the free shipping option at checkout. Expedited shipping options are available at an additional charge.

Local Pickup

Complimentary local pickup is available for eligible orders in Western Springs, Illinois.

Customers selecting local pickup will receive instructions when their order is ready. Please wait for pickup confirmation before arriving.

International Shipping

We offer international shipping to eligible destinations through DHL Express Worldwide. Shipping rates are calculated and displayed at checkout.

International shipments may be subject to customs duties, import taxes, or other charges. Any applicable charges and payment responsibilities depend on the destination and the options presented at checkout.

International delivery times may vary due to customs processing.

Delivery Times

Estimated delivery times depend on the carrier, destination, and shipping service selected at checkout.

Shipping transit times are separate from our order processing times. Selecting expedited shipping does not shorten the processing time required for personalized items.

Carrier delivery estimates are not guaranteed by Marlo + Olive.

Tracking Information

Once your order ships, you will receive a shipping confirmation email with tracking information when available.

Shipping Delays

During holidays, severe weather, or periods of high shipping volume, carriers may experience delays beyond our control.

If you need an order by a particular date, please contact us before ordering so we can discuss available options.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us at hello@marloandolive.com with your order number and relevant details. We will help investigate the issue with the shipping carrier.

Questions?

For shipping questions or assistance with an order, contact hello@marloandolive.com.