Refund policy
Refund policy
If you’re looking to return or exchange your order for whatever reason, we're here to help! We have a 10 day return policy, which means you have 10 days after receiving your item to request a return. You can return your product for a store credit, exchange for a different product, or request a refund to the original payment method.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Unfortunately, we cannot accept returns on sale items or gift cards.
To start a return, you can contact us at hello@marloandolive.com.
Customers are responsible for return shipping.
Once we receive the returned item and inspect it, we will reach out and help you exchange your item, and/or issue a store credit or refund the purchase price.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please keep in mind our items are hand loomed and slight imperfections are the nature of hand crafted items.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.